In a world of electronic socialization, it's never been more important to connect with customers on a personal level. Since customer service is the difference between a positive and negative ordering experience, we want to know just how well does GK measure up? To find out, we asked Territory Account Manager, Carey Tiernan. Carey's background as a national cheerleading champion, dancer, cheerleading judge and All-Star Cheerleading Director qualifies her to tell it to us straight. Does GK Cheer continue to take customer service to the next level? Here's what she had to say:
GK: Having worked with other cheer apparel companies in the past, how does GK’s customer service compare?
CT: GK's customer service doesn't compare to any other company that I've worked for or with in the past. GK TRULY does strive for customer satisfaction, and I've personally witnessed some amazing interactions! This sentiment of pleasing customers encompasses the entire company, from upper management, design and customer service to production and quality control. Everyone is on board. Sometimes this entails admitting and correcting a fault of our own, and sometimes it means that we bend a bit to minimize effects of a customer's oversight. You can't beat that kind of customer service!
GK: How does GK's large selection of in-stock practice wear compare to GK’s competitors’ offerings?
CT: Whereas most companies have a niche, GK offers a variety of styles from value-driven to eccentric. Whatever the budget, though, customers will find GK in-stock products that are truly unique and fashion-forward. They'll feature all the latest trends and customization options. GK offers something for everyone!
GK: Communication is key in this fast-paced industry. How do you keep your customers informed?
CT: In addition to regular phone calls and text messages, I'm also consistent with email updates. These updates includes pertinent industry and production information such as new trends and products, delivery times and reminders to begin designing uniforms for the upcoming season. With all of their responsibilities as coaches and directors, it's important that our customers know we're here to help.
GK: GK manufactures their uniforms and practice wear in Reading, PA. How does that benefit the customer?
CT: I can't say enough about how much I LOVE working for a company that manufactures their uniforms right here in the USA!! It's very important for our customers to buy American! In doing so, they get a higher quality garment, superb customer service, and delivery times that aren't effected by customs or overseas delays. In addition, the economic benefits are immense. American-made cheer uniforms....it doesn't get any better than that!
GK: GK has no contracts. Why is that important to a customer?
CT: As a former all-star director, I find that freedom to purchase products from the location of my choice is key to running an efficient and effective program. Each and every team that we work with has a distinct personality. In this industry, unique is key. By dictating purchasing options, we would destroy that unique culture, and threaten our own growth. Nobody likes to be stuck in a contract. GK keeps customers coming back at their own free will, and we do it by providing unparallelled quality, consistency, trends, and customer satisfaction.
Take it from someone who's seen it from every perspective, customer service is a key element in ordering cheer uniforms and apparel. GK does it best. Contact your local Account Manager to begin building a rewarding relationship with GK.
GK Cheer. The Next Level.